Accelerate your Automation, Data & AI Journey – Automate Customer Care with Cognitive Assistants based on Watson AI


Artificial Intelligence (AI) in communication with end users is now an integral part of digitized companies.

Simple chatbots are often used to answer general questions. Cognitive Assistants that are based on Watson AI, however, should be deeply integrated into business processes to deliver real added value and automate your Customer Care services.

Learn how to automate Customer Care with Watson in this session! During the session, you will not only learn the basic principles of an assistant, but also how to connect it with third-party databases and software, such as Jira Software or Hubspot CRM System through serverless Cloud Functions and thus integrate it into existing processes.

In addition, you can build Contactless UIs (CUI) with Watson and interact with your assistant by just using your voice.

You will be surprised how easy, intuitive and fast you can successfully automate Customer Care with Watson AI!

You can access the session here:

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