{"id":357,"date":"2026-08-12T11:45:32","date_gmt":"2026-08-12T11:45:32","guid":{"rendered":"https:\/\/felixaugenstein.com\/blog\/?p=357"},"modified":"2026-08-12T11:45:32","modified_gmt":"2026-08-12T11:45:32","slug":"connecting-watsonx-orchestrate-to-servicenow-in-a-few-minutes","status":"publish","type":"post","link":"https:\/\/felixaugenstein.com\/blog\/connecting-watsonx-orchestrate-to-servicenow-in-a-few-minutes\/","title":{"rendered":"Connecting watsonx Orchestrate to ServiceNow in a few minutes"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>How to connect a ServiceNow Developer Instance to watsonx Orchestrate and start creating incidents with a prebuilt Incident Manager Agent.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the quickest and most impressive demos for IBM watsonx Orchestrate is connecting it to ServiceNow. With a free ServiceNow Developer Instance and the prebuilt Incident Manager Agent available in the watsonx Orchestrate Agent Catalog, you can create and manage incidents using natural language in just a few minutes. The ServiceNow Application Registry is used to generate the Client ID and Client Secret needed by external applications. <a href=\"https:\/\/www.servicenow.com\/docs\/r\/security-management\/security-incident-response\/configure-application-registry-splunk.html\">[servicenow.com]<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this guide, I will walk through the complete setup process, including creating a ServiceNow Developer Instance, configuring OAuth access, connecting it to watsonx Orchestrate, and verifying the integration by creating your first incident.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Prerequisites<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before getting started, you will need:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A watsonx Orchestrate environment<\/li>\n\n\n\n<li>A ServiceNow Developer account<\/li>\n\n\n\n<li>Access to the watsonx Orchestrate Agent Catalog<\/li>\n\n\n\n<li>Permission to create connections in watsonx Orchestrate<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 1: Create a ServiceNow Developer Instance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Create a free developer account through the ServiceNow Developer Program.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1024x511.png\" alt=\"\" class=\"wp-image-359\" srcset=\"https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1024x511.png 1024w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-300x150.png 300w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-768x383.png 768w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1536x766.png 1536w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-2048x1021.png 2048w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1000x499.png 1000w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-230x115.png 230w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-350x175.png 350w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-480x239.png 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceNow Developer Portal: <a href=\"https:\/\/developer.servicenow.com\" target=\"_blank\" rel=\"noreferrer noopener\">developer.servicenow.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After signing up:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigate to <strong>Manage Instance<\/strong><\/li>\n\n\n\n<li>Click <strong>Open Instance<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You will receive a personal ServiceNow instance similar to: <a href=\"https:\/\/dev123456.service-now.com\">https:\/\/dev123456.service-now.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will also receive credentials similar to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Username:<\/strong> admin<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Password:<\/strong> ********<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Save these credentials in a secure location such as a password manager. You will need them later when connecting watsonx Orchestrate.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 2: Log In to Your ServiceNow Instance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open your ServiceNow instance URL and log in using the credentials provided during instance creation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Example:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/dev123456.service-now.com\">https:\/\/dev123456.service-now.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After logging in you should see the ServiceNow administration interface.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 3: Create an OAuth Application Registry<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">watsonx Orchestrate connects to ServiceNow through OAuth.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In ServiceNow navigate to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>All \u2192 System OAuth \u2192 Application Registry<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click: <strong>New<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Select: <strong>[Deprecated UI] Create an OAuth API endpoint for external clients<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Although marked as &#8220;Deprecated UI&#8221;, this remains an easy option for creating OAuth credentials for watsonx Orchestrate integrations. <a href=\"https:\/\/www.servicenow.com\/docs\/r\/security-management\/security-incident-response\/configure-application-registry-splunk.html\">[servicenow.com]<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Configure:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Name:<\/strong> watsonx-orchestrate<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click: <strong>Submit<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ServiceNow will automatically generate:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Client ID<\/li>\n\n\n\n<li>Client Secret<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Store both values securely.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 4: Update the OAuth Scope Restriction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Open the newly created OAuth application.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under <strong>Scope Restriction<\/strong>, you may see:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Securely Scoped<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During testing, ServiceNow returned the following error when the Incident Manager Agent attempted to access the Incident API: <em>&#8220;Access to unscoped api is not allowed&#8221;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For a personal ServiceNow Developer Instance used for demonstrations, changing the scope restriction to: <strong>Broadly Scoped<\/strong> allowed the Incident Manager Agent to access the ServiceNow Incident API successfully.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Update the value to: <strong>Scope Restriction: Broadly Scoped<\/strong> and save the application.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 5: Configure the ServiceNow Connection in watsonx Orchestrate<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"499\" src=\"https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1-1024x499.png\" alt=\"\" class=\"wp-image-360\" srcset=\"https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1-1024x499.png 1024w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1-300x146.png 300w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1-768x375.png 768w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1-1536x749.png 1536w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1-2048x999.png 2048w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1-1000x488.png 1000w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1-230x112.png 230w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1-350x171.png 350w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-1-480x234.png 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Navigate to: <strong>Manage \u2192 Security \u2192 Connections<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Search for: <strong>ServiceNow<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Create a new connection using: <strong>OAuth2 Password<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Configure the connection using the following values:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Server URL:<\/strong><br>https:\/\/dev123456.service-now.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Token URL:<\/strong><br>https:\/\/dev123456.service-now.com\/oauth_token.do<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Client ID:<\/strong><br>Use the Client ID generated in the Application Registry<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Client Secret:<\/strong><br>Use the Client Secret generated in the Application Registry<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Grant Type:<\/strong><br>password<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Scope:<\/strong><br>Leave empty<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The OAuth token endpoint is available through<em>\/oauth_token.do<\/em>. <a href=\"https:\/\/www.ibm.com\/docs\/en\/watsonx\/watson-orchestrate\/base?topic=agents-servicenow\">[ibm.com]<\/a>, <a href=\"https:\/\/www.servicenow.com\/docs\/r\/security-management\/security-incident-response\/configure-application-registry-splunk.html\">[servicenow.com]<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 6: Choose Credential Scope<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">watsonx Orchestrate supports both Member Credentials and Team Credentials.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Member Credentials (Recommended)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Member Credentials are ideal when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Using your own ServiceNow Developer Instance<\/li>\n\n\n\n<li>Building a proof of concept<\/li>\n\n\n\n<li>Testing independently<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When a ServiceNow tool is executed for the first time, watsonx Orchestrate may prompt:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Connect Apps<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">and ask for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Username<\/li>\n\n\n\n<li>Password<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Use the credentials from your ServiceNow instance:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Username:<\/strong> admin<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Password:<\/strong> your ServiceNow password<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After successful authentication, the credentials are stored for your user account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Team Credentials<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Team Credentials are useful when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Multiple users share a ServiceNow environment<\/li>\n\n\n\n<li>A shared service account is available<\/li>\n\n\n\n<li>Several users need access to the same connection<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For most demos and personal testing, Member Credentials are the easiest option.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 7: Deploy the Incident Manager Agent<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"480\" src=\"https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-2-1024x480.png\" alt=\"\" class=\"wp-image-361\" srcset=\"https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-2-1024x480.png 1024w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-2-300x141.png 300w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-2-768x360.png 768w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-2-1536x720.png 1536w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-2-2048x960.png 2048w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-2-1000x469.png 1000w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-2-230x108.png 230w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-2-350x164.png 350w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-2-480x225.png 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Open the Agent Catalog: <strong>Discover<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Search for <strong>Incident Manager<\/strong> or <strong>ServiceNow<\/strong> in Apps<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Deploy the agent and configure it to use your ServiceNow connection. You can just click on: Use as template. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Incident Manager Agent can create, retrieve and manage incidents directly within ServiceNow using natural language requests.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 8: Viewing Incidents in ServiceNow<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This is often the most confusing part.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By default, ServiceNow frequently opens a Self Service view that only displays incidents associated with the current user.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Common filters include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Caller = Me<\/li>\n\n\n\n<li>Created by Me<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">As a result, you may only see one or two incidents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To see all incidents:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>All \u2192 Incident \u2192 All<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If filters appear at the top of the list view, remove filters such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Caller = Me<\/li>\n\n\n\n<li>Created by Me<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once removed, you should be able to see the complete Incident table.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 9: Create Sample Incidents<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To create test incidents directly within ServiceNow navigate to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>All \u2192 Incident \u2192 Create New<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some example incidents for a demonstration include:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>VPN access not working<\/strong><br>Impact: 1<br>Urgency: 1<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SAP login failure<\/strong><br>Impact: 2<br>Urgency: 2<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Laptop provisioning request<\/strong><br>Impact: 3<br>Urgency: 3<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Having several incidents available makes it easier to demonstrate retrieval, summarization and prioritization capabilities within watsonx Orchestrate.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step 10: Verify the Integration<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The simplest way to validate the setup is to create an incident through the Incident Manager Agent.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"504\" src=\"https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-3-1024x504.png\" alt=\"\" class=\"wp-image-362\" srcset=\"https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-3-1024x504.png 1024w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-3-300x148.png 300w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-3-768x378.png 768w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-3-1536x756.png 1536w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-3-2048x1009.png 2048w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-3-1000x492.png 1000w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-3-230x113.png 230w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-3-350x172.png 350w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-3-480x236.png 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Open the watsonx Orchestrate chat and enter:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Create a ServiceNow incident with short description &#8220;watsonx Orchestrate Password reset&#8221;, urgency 3 and impact 3.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If successful, the agent should create an incident in ServiceNow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Return to ServiceNow and navigate to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>All \u2192 Incident \u2192 All<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refresh the incident list and verify that a new incident has been created.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A successful incident should contain: <strong>Short Description:<\/strong> watsonx Orchestrate Password reset<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Impact:<\/strong> 3 (Low)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Urgency:<\/strong> 3 (Low)<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"502\" src=\"https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-4-1024x502.png\" alt=\"\" class=\"wp-image-363\" srcset=\"https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-4-1024x502.png 1024w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-4-300x147.png 300w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-4-768x376.png 768w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-4-1536x753.png 1536w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-4-2048x1004.png 2048w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-4-1000x490.png 1000w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-4-230x113.png 230w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-4-350x172.png 350w, https:\/\/felixaugenstein.com\/blog\/wp-content\/uploads\/2026\/08\/image-4-480x235.png 480w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Congratulations! <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have successfully connected watsonx Orchestrate to ServiceNow and used a prebuilt agent to create an incident through natural language.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Next Steps<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Now that the connection is working, try prompts such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Show all open incidents<\/li>\n\n\n\n<li>Show me the state of incident INC0010004<\/li>\n\n\n\n<li>Create a VPN outage incident<\/li>\n\n\n\n<li>Summarize all critical incidents<\/li>\n\n\n\n<li>Which incident should be addressed first?<\/li>\n\n\n\n<li>Create a management summary of all open incidents<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This demonstrates how watsonx Orchestrate can integrate with enterprise applications such as ServiceNow in just a few minutes and enable users to interact with business processes through natural language, dramatically simplifying day-to-day operations. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to connect a ServiceNow Developer Instance to watsonx Orchestrate and start creating incidents with a prebuilt Incident Manager Agent. One of the quickest and most impressive demos for IBM watsonx Orchestrate is connecting it to ServiceNow. With a free ServiceNow Developer Instance and the prebuilt Incident Manager Agent available [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":366,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[61,28,63,64],"tags":[],"class_list":["post-357","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agentic-ai","category-application","category-watsonx","category-watsonx-orchestrate"],"_links":{"self":[{"href":"https:\/\/felixaugenstein.com\/blog\/wp-json\/wp\/v2\/posts\/357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/felixaugenstein.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/felixaugenstein.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/felixaugenstein.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/felixaugenstein.com\/blog\/wp-json\/wp\/v2\/comments?post=357"}],"version-history":[{"count":2,"href":"https:\/\/felixaugenstein.com\/blog\/wp-json\/wp\/v2\/posts\/357\/revisions"}],"predecessor-version":[{"id":365,"href":"https:\/\/felixaugenstein.com\/blog\/wp-json\/wp\/v2\/posts\/357\/revisions\/365"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/felixaugenstein.com\/blog\/wp-json\/wp\/v2\/media\/366"}],"wp:attachment":[{"href":"https:\/\/felixaugenstein.com\/blog\/wp-json\/wp\/v2\/media?parent=357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/felixaugenstein.com\/blog\/wp-json\/wp\/v2\/categories?post=357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/felixaugenstein.com\/blog\/wp-json\/wp\/v2\/tags?post=357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}